Terms of Service and Disclaimers
These Terms of Service apply to the Child Safety First, LLC website and to services provided by Child Safety First. By using this website, registering for a program, or participating in a service, you agree to the terms applicable to that use or service.
Our Role
Child Safety First, LLC is an independent, trauma-informed family resource providing parent education, parent coaching, supervised contact and exchanges, and connections to community resources.
Unless expressly stated otherwise in a written agreement, Child Safety First does not act as an attorney, therapist, medical provider, custody evaluator, guardian ad litem, law-enforcement agency, or agent of the court.
Educational Information—not Professional Advice
Website content, classes, coaching materials, communication tools, and resource information are provided for educational and informational purposes. They are not substitutes for individualized legal, medical, mental-health, substance-use, financial, or emergency advice.
Participation does not create an attorney-client, therapist-client, physician-patient, or other licensed professional relationship. Participants should consult an appropriately licensed professional regarding their individual circumstances.
Emergencies and Immediate Safety Concerns
This website and its contact forms are not emergency-response services and are not continuously monitored.
If someone is in immediate danger, call or text 911 when that service is available in the person’s location. Anyone experiencing a crisis should contact the appropriate emergency service, crisis line, or local authority.
Parent Education and Certificates
Certificates of completion are issued only after the participant has:
- Registered for the appropriate course;
- Satisfied attendance and participation requirements;
- Completed the required instructional time;
- Provided accurate information needed for the certificate; and
- Paid all applicable fees.
Registration does not guarantee that a particular court, agency, employer, or referring professional will accept a course or certificate. Participants are responsible for confirming applicable requirements before registering.
Child Safety First may decline to issue, delay, correct, or revoke a certificate if attendance or participation requirements were not met, required information was inaccurate, payment was incomplete, or a certificate was obtained through misrepresentation.
Parent Coaching
Parent coaching provides education, structure, skill-building, and practical support. It is not psychotherapy, diagnosis, legal representation, custody evaluation, or a guarantee of a particular family or court outcome.
Results depend on individual circumstances, participation, consistency, safety considerations, and factors outside the control of Child Safety First.
Supervised Contact and Exchanges
The role of Child Safety First during supervised contact or exchange is to support safety, observe interactions, enforce applicable service rules, and document information as required by the service agreement, referral, or court order.
Child Safety First does not:
- Determine legal custody or visitation rights;
- Modify or interpret court orders;
- Mediate disputes between parties;
- Provide legal advice;
- Guarantee that a visit or exchange will occur; or
- Guarantee any particular court, agency, or family outcome.
Services may be paused, ended, relocated, or declined when necessary because of safety concerns, threatening or disruptive conduct, suspected impairment, failure to follow applicable rules, nonpayment, inaccurate information, or circumstances that prevent the service from being conducted appropriately.
Each participant must provide complete and accurate copies of applicable court orders, protective orders, no-contact orders, safety plans, and referral requirements before services begin. Child Safety First should not be expected to rely on verbal descriptions when written documentation exists.
Additional supervised-contact rules and responsibilities may be included in a separate written service agreement. If those provisions differ from these general website terms, the service-specific written agreement will control.
Safety and Mandatory Reporting
Child Safety First prioritizes the safety of children and participants. Information or observations may be reported or disclosed when required by law, a valid court order, mandatory-reporting obligations, or an immediate safety concern.
Nothing in these terms requires Child Safety First to continue a service when doing so would create an unreasonable safety concern or conflict with applicable law, a court order, or professional boundaries.
Scheduling, Attendance, and Participation
Services are subject to availability and confirmation. Participants are responsible for attending scheduled sessions on time, maintaining appropriate conduct, providing accurate contact information, and notifying Child Safety First promptly of scheduling concerns.
Child Safety First may reschedule or cancel a service because of illness, safety concerns, weather, technology failure, facility availability, court-order conflicts, or other circumstances beyond its reasonable control.
Virtual participants are responsible for maintaining suitable internet access, functioning equipment, and an appropriate environment unless another arrangement has been approved.
Fees, Cancellations, and Refunds
Payment is due according to the terms displayed at registration or included in the applicable service agreement or invoice.
Cancellations or requests to reschedule should be submitted at least 24 hours before the scheduled service. Eligibility for a refund or credit depends on the service purchased and the cancellation terms presented during registration.
Fees for the Co-Parenting: Two Parents, Two Homes course are nonrefundable once the course has been accessed, substantially delivered, or a certificate of completion has been issued.
Processing fees and amounts paid to third-party providers may be nonrefundable. No refund will be provided for a completed service, an issued certificate, a participant’s failure to attend without timely notice, removal for inappropriate conduct, or failure to satisfy disclosed participation requirements.
If Child Safety First cancels a paid service and cannot offer a reasonable alternative, the participant will receive an appropriate rescheduling option, credit, or refund for the affected service.
Participant Conduct
Participants must communicate respectfully and comply with safety instructions, court orders, service agreements, and program rules.
Child Safety First may refuse, pause, or terminate services for conduct that includes:
- Threats, intimidation, harassment, or abusive behavior;
- Suspected intoxication or impairment;
- Weapons or prohibited items;
- Attempts to circumvent a court order or safety plan;
- Recording when recording has not been authorized;
- Falsification or material omission of relevant information;
- Conduct that places a child or another person at risk; or
- Continued failure to follow service requirements.
Termination of a service does not automatically create a right to a refund.
Child-Centered Communication Helper
Any communication helper offered by Child Safety First is an educational writing aid. It may help users make language more neutral, respectful, or child-focused, but it does not determine whether a message is legally appropriate, strategically advisable, factually accurate, or safe to send.
The tool should not be used to communicate threats, emergencies, allegations requiring professional review, or confidential case information. Users remain responsible for reviewing, editing, and deciding whether to send any suggested wording.
Child Safety First does not guarantee that wording produced with the helper will be accepted by a court, attorney, agency, co-parent, or other recipient.
Resource Pathway and Third-Party Services
The Not Just a Number: A Pathway to Options resource tool is intended to help users identify possible starting points. It does not determine eligibility, guarantee assistance, reserve services, or create a client relationship.
Resource availability, service areas, funding, hours, eligibility requirements, and contact information may change without notice. Users must contact each organization directly to verify current information.
Links to external organizations are provided for convenience and do not constitute endorsement, control, or a guarantee of the organization’s services. Child Safety First is not responsible for decisions, content, eligibility determinations, availability, or actions of independent organizations.
Court Orders and Legal Requirements
Participants are responsible for complying with their court orders and obtaining legal advice when they do not understand an order.
Child Safety First cannot modify a court order or provide permission to disregard it. If service instructions conflict with an applicable order, services may be delayed until the conflict is resolved or clarified through appropriate legal channels.
No Guarantee of Outcomes
Child Safety First does not guarantee changes in custody, visitation, court decisions, family relationships, behavior, employment, treatment, housing, eligibility for assistance, or any other particular outcome.
Testimonials, examples, educational materials, and descriptions of possible benefits are not promises that every participant will experience the same result.
Intellectual Property
Unless otherwise stated, original website content, course materials, forms, graphics, tools, and educational resources created by Child Safety First are owned by Child Safety First, LLC and may not be copied, recorded, reproduced, sold, distributed, or used commercially without written permission.
Materials provided to participants are for personal educational use unless written authorization permits another use.
Website Availability and Accuracy
Child Safety First works to provide useful and accurate information but does not guarantee that the website will always be uninterrupted, error-free, or completely current.
Content may be corrected, updated, removed, or revised without notice. Visitors should independently verify information that may affect safety, legal rights, treatment, finances, court compliance, or eligibility for services.
Limitation of Liability
To the extent permitted by law, Child Safety First is not responsible for indirect, incidental, or consequential losses arising from reliance on general website information, interruption of website access, third-party resources, or circumstances outside its reasonable control.
Nothing in these terms is intended to exclude responsibility that cannot legally be excluded or to excuse Child Safety First from responsibility for its own conduct when liability is imposed by applicable law.
Changes to These Terms
Child Safety First may update these terms as its services, procedures, or legal obligations change. The effective date at the top identifies the most recent version.
Material changes affecting a purchased or ongoing service will be handled according to the applicable registration terms or written service agreement.
Governing Law
These terms are governed by the laws of the Commonwealth of Virginia. Any dispute will be handled in an appropriate court with jurisdiction, unless the parties are required or agree to use another lawful dispute-resolution process.
Contact
Child Safety First, LLC
P.O. Box 903
Louisa, Virginia 23093
540-748-7223
childsafety1stva@gmail.com